Opening MS Word Office support window.
Customer service rep: Hello, how may I help you?
Me, very annoyed: Hello. MS Word refuses to recognize the custom installed font.
CSR: Have you checked if the font is installed on the system?
Me: Yes. Windows sees the font and renders it appropriately. MS Word sees the font, but renders everything as Arial. I’ve been trying to fix it for 30 minutes. I’ve read all the forum threads on it and I tried the MS Word solutions and it’s still broken.
CSR: Your installation might be defective. May I take over your computer?
Me: Yes, please do whatever you want. I need my fonts to work.
CSR: Click here, sign this, sign that, grant permission here…
Me: Yes, yes, yes, fine.
CSR takes over the Word and messes with the file.
CSR: I see the problem.
CSR: Is this a new computer?
CSR: There is nothing wrong. You’ve installed the app version instead of the full program, and the app version has limited capabilities.
CSR: No worries. I see you have a subscription. I will install MS Word for you.
I R very dumb right now. I should probably not try to walk and breathe at the same time.